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Return and Refund Policy

 

Applies to: All research panel members participating in Techres Insights studies globally.


🎁 Incentive Eligibility

  • Incentives are offered as a token of appreciation for successful participation in research studies.
     
  • To be eligible:
    • You must complete the full survey or interview as per instructions. 
    • Your responses must pass data quality checks (e.g., attention checks, consistency). 
    • You must provide accurate contact/payment details at the time of registration or post-survey.
       
  • Disqualified, duplicate, or incomplete responses are not eligible for incentives.
     

💵 Incentive Types and Delivery

  • Incentives may be in the form of:
    • Digital gift cards or vouchers (e.g., Amazon, Stripe, or VISA) 
    • Bank or UPI transfers (India) 
    • Stripe or digital wallets (US, UAE, KSA, global)
    • Bank  transfers (Australia)
       
  • Standard delivery time is 7–15 business days from the end of fieldwork or as per client processing timelines.
     
  • Delivery time may vary depending on:
    • Study complexity or client approvals
    • Region-specific payment systems or delays
       

🔁 Returns and Refunds

  • All incentives are final and non-refundable once issued.
     
  • We do not offer returns, exchanges, or cash alternatives for gift cards or vouchers.
     
  • Incentives lost due to incorrect user information (e.g., invalid email, phone, or account details) may not be reissued.
     

📩 Reporting Missing Incentives

If you believe you were eligible but have not received your incentive:

  • Contact us at info@techresinsights.com within 30 days of the survey/interview date.
     
  • Include:
    • Your full name 
    • Study reference ID (if available)
    • Date of participation
    • Contact/payment details used
       

We will investigate and get back to you within 5 business days.


📜 Data Privacy and Consent

  • By participating in our panel, you consent to the collection and processing of your data for the purposes of research and incentive distribution.
     
  • All personal data is handled in compliance with:
    • GDPR (for EU/UK participants)
    • India IT Act 2000 / DPDP Act 2023
    • UAE and KSA Data Protection Regulations
    • California Consumer Privacy Act (CCPA) – for US residents
       
  • We do not sell or misuse your personal data. Please refer to our full Privacy Policy for details.
     

⚖️ Policy Updates

Techres Insights reserves the right to update this policy at any time. Changes will be communicated via email or updated on our website.

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